Question 1

How do you control the temperature and humidity in your facilities?

Accepted Answer

We have a commercial-grade, fully redundant refrigeration systems that keep our cellars at 56 degrees. Humidity is kept between 55-70%.

Question 2

How do I access my wine?

Accepted Answer

Using our electronic security systems customers can access 24/7. Customers have a private key to their locker.

Question 3

How many cases fit in a locker?

Accepted Answer

There are several different locker sizes depending on your storage needs: 12 cases, 16, 24, 32, 64, and larger walk-ins. Let us know how many cases you plan on storing currently and your future desires and we can help determine which size locker is ideal for you.

Question 4

Why should I store my wine in a facility?

Accepted Answer

Proper storage of wine is essential. If wines are stored improperly, the quality and the taste of the wine will diminish and possibly lose value. Renting a wine storage locker has also proven to be a cost-efficient solution to building, maintaining, and paying for electricity costs of home wine storage solutions.

Question 5

How do I know my wine is secure?

Accepted Answer

Our facility is under 24-hour video surveillance. We are aware of everyone who comes in and out. Our wine cellars are always protected and monitored with a state-of-the-art security system.

Question 6

Is my wine insured in your facilities?

Accepted Answer

While we guarantee your wine will be left in great hands at our facility, we do recommend looking into insuring your wine collection. Often your wine collection can be covered by homeowner’s insurance. If not, you may want to investigate other forms of insurance that specialize in collectibles. We are not liable for loss or damage.

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Frequently asked questions